As to how you contract with merchants – that’s not my problem. If I work through a network, it needs to ensure the merchant gets me paid.

I wish networks were more proactive in keeping merchants on top of their programs. Even the non managed ones.

We employ over 40 people on PJN – about half of those individuals are affiliate managers or affiliate relations mangers.

We are absolutley dedicated to servicing our affiliates.

Every once in a while we make a mistake and we admit it – this isn’t one of those times.

While I appreciate your frustration I disagree with your premise that we leave affiliates hanging – that’s just silly based on the facts on your situation.

I won’t go into the specifics here because it would take too long. However, I will say there is a difference on PJN as it relates to PJN managed advertisers and selfserve advertisers like SES.

As I mentioned to you over e-mail…We have a higher level of access to PJN managed advertiser accounts (we manage about 60 advertiser accounts on PJN). FOr non-managed advertisers we do not have access to their account and therefore must reach out to them on a case by case basis. In this situation, we were waiting on one of our non-managed advertisers to get back in touch.

Jenn did a great job and it’s unfortunate it took 1-month to deliver you a solution.

My best for your success in going direct….even those most advertisers don’t have direct programs.

Kris

Jen acted slowly and inefficiently. For the record, my gripe is with her service/PJN’s service, not her personally – I hope it didn’t come across as something personal.

But at the end of the day, your role as a network is not just to bring a bunch of merchant’s offers together under one roof – it’s to handle the bugs and crap in the system for your affiliates. Perhaps if you had affiliate managers these things might go more smoothly?

I began reading your pst and thought – “maybe this affiliate would have something constructive to say that may allow us to better serve other PJN affiliates.”

I appreciate your frustration.

However, after eading your post I can’t help but feel that you are simply over reacting.

We are not the direct contact on the Search Engine Strategies account on PJN – as you note, Drew Eastmead is.

All of Jennifer’s responses to your inquiries seem totally reasonable on my part.

As I mentioned, as I was reading I was thinking “oh no – did she say or do something wrong?”

Well…I don’t think she did. In fact, Jen did a great job attempting to work between a PJN self-serve (non-managed) advertiser and an affiliate.

Jen – if you are reading this – great job!

This wasn’t your fault and I personally appreciate your persistence with attempting to resolve this issue for Gab.

Once again, we appreciate your frustration, but it appears that there was a resolution to this matter that only SES could provide you – it appears that they did that, but you still decided to post.

I’m not sure how long this post took you to write and what you intended to accomplish, but I have to admit I’m not impressed with your argument that “PJN Leaves Affiliates Hanging.”

In fact, in my opinion, this post is a perfect example of PJN’s outstanding customer service.

Thanks Jen!

Kris Jones
President & CEO,
Pepperjam Network