Guides

http://articles.sitepoint.com/article/designing-for-mobile-web
http://mashable.com/2009/11/26/mobile-web-design/
http://abduzeedo.com/mobile-web-design
http://www.scribd.com/doc/20946338/Great-Mobile-Landing-Pages – A useful presentation for beginners. The authors created Movitas, which has the most affordable WYSIWYG mobile page creator I found. (Besides the free, uber-basic Movylo.)

Mobile Web Design Galleries
http://www.mobileawesomeness.com/mobile-web-resources/ – A blog and design gallery with useful resources linked
http://www.mobisitegalore.com/index.html – Another gallery

WYSIWYGs

https://movitas.com/Movitas/pricingComparison.aspx
http://www.tekora.com/en/ – Another mobile WYSIWYG
Very basic: http://www.movylo.com/
Really pricey: http://mobify.me/features/

Slice Shops Turn PSD and AI Graphics Into XHTML, WML etc

http://www.mobilizetoday.com/xhtml-conversion – Seemed to have pretty affordable pricing for slicing up graphics into mobile landers, but it wasn’t clear if they’d do WML either…
https://w3-markup.com/ – A site that will slice your graphics into a working lander, but they don’t do WML. Use them if your target is newer devices that can support 320px wide graphics etc.
http://www.zestadz.com/help/help_landing_page_tool – Unclear if you need to use Zestadz to get their tool, however.

If you liked this post on mobile tools and resources, add my rss feed to your reader!

When asking people to fill in the fields, be clear on the format of the answer you expect. Specify what characters can be used, and what characters can’t be used.

Don’t wait to correct people until after they’ve clicked continue, because you’ll be using up your visitor’s supply of patience. Advise them at the outset of the right process. Try combining this with AJAX error notifications that don’t wait until people click continue, in order to be more efficient. (more…)

Jake was a quick-witted entrepreneur oozing with creativity.

He made decent money working for others at the agency that employed him. Somewhere along the way, Jake decided that he should come up with his own product.

So he did. Jake spent all his free time for the better part of a summer in quiet isolation. While he kept up his day job, as soon as the clock struck 5:00 everyday, the fire in Jake’s seat at his desk burned him right out the door to his hatchback.
(more…)

While working on some ecommerce affiliate sites, I tried to find the ecommerce merchant’s shipping prices. Unfortunately, it’s a remarkable pain in the neck to find shipping info at most mom-n-pop ecommerce stores.

I think it’s because they place a blind reliance in their ecommerce store’s shopping cart. The problem is that the cart was usually created by a programmer – not a customer service rep. So the priorities in design were easy coding, not easy buying. As a result, lots of shopping carts cause SMBs to lose sales.

Photo credit: Dan Chace, aka Lacrymosa

Here are some examples of what not to do, and why they’re bad ideas. If the ecommerce cart you want acts this way, switch!

1) Worst idea EVER: Ask for my credit card info before telling me the shipping price. (more…)

Reading the curiosity-arousing article on SEL, “The Phone, Calling,” I noticed that the use and presence of call tracking numbers, toll-free numbers and other non-main-line phone numbers could cause trouble for search engines.

“First, these numbers throw a monkey wrench in business identification. Second, they could expire, inadvertently creating a dead-end for a consumer. Publishers today struggle with how to accurately identify an actual business when many phone numbers are involved.”

The easiest solution, imho, is (more…)

Read my latest usability column for Search Engine Land, a review of usability testing tool Usabilla.

On a related note, I published a review of UserTesting.com not long ago. Before that, (more…)

I’ve written some posts on A/B testing and split testing that have seen spam from people purporting to be from P*able. Personally, I find it surprising that a VC backed company would bother with poor quality blackhat tactics like such obvious comment spam, so I’m wondering if it’s not someone with an axe to grind against them. They’re not even in public beta yet though, so perhaps some marketing director there just purchased a really crummy SEO package trying to save some bucks. (more…)

I recently visited two sites that I really liked, but only one of them designed their header space efficiently, such that they maximized the utility of the space above the fold. For those who don’t know, the space above the fold gets the most visual attention from visitors since it is by definition the space visible without scrolling. While screen sizes vary, a site’s header is above the fold in 99% of the cases.  (more…)

When I created my first websites, I have to admit that I was pretty naive about the graphic/visual side of things. SEO ROI is a good example. (more…)

I knew for a while that I wanted to try out UserTesting.com, based on the referrals from my friends at Closed Loop Marketing and various blogs on usability I read (Future Now, Usability Post), but I never really had the opportunity to go ahead and get on it. (more…)

You all know how strong of a critic I am towards Google, but I thought this user research and testing was pretty unique, cutting edge, and can potentially lead to some great benefits for Sub-Saharan Africans (like finding health info, as mentioned…). http://googleblog.blogspot.com/2009/07/designing-useful-mobile-services-for.html

@Search Engine Land: How predictive heatmap tools work and how they can lift your conversion rates. I write for SEL’s Just Behave (Usability/Conversion Optimization) column once a month.

@Wolf-Howl: Why Google HQ Really LOVES Thin Affiliates . I write at Mike Gray’s site periodically, when I have something that will fit with his audience.

@Wildfire Marketing’s Marketing Tips: An Interview on Link Building With Yours Truly

If you liked those, you should add my rss feed to your reader because some of the best stuff I write gets published here before it gets cited or repurposed in other contexts elsewhere…

Time and date based navigation offer terrible usability and even worse SEO. Have you ever heard of mystery meat navigation? Maybe not, but you’ve probably seen archive navigation that meets the following description: (more…)

First, the information that’s valuable to all my readers: Check out my most recent usability guest column for Search Engine Land, How Much Detail Do Product Detail Pages Need?

Second, in response to my 4Q visitor surveys, Tara Cervantes wrote me the following in response to the question, “What do you value most about the [company] website?”

“[I]nsight, shared knowledge, great food for thought. I’m an Internet Marketing Master’s student who just can’t get enough (more…)

Card sorting is a technique from usability, whereby usability pros ask others to arrange a set of cards in the most coherent groups possible. Usability experts use card sorting to organize the information architecture of a website, but it’s also valuable for SEO.

Today I had two consultations over the phone that dealt with the navigation of a website, so I thought I’d touch on how you can use card sorting for SEO. I’m currently writing what I hope will be a small book on advanced SEO, and one of my themes is that SEO and usability fit closely together – improving one often improves the other. This is one of those cases. (more…)

This is a guest post from Ian Lurie, who runs a Seattle SEO shop, on behalf of Groomstand Groomsmen Gifts. They have such items as personalized pub signs and engraved cufflinks.

A number of problems set back the usability of various sites in the wedding vertical, and particularly those catering to Groomsmen. Here are some case studies on things to avoid, so that your site’s checkout isn’t avoided like a sweaty marathon runner…

The basic paradigm we need to assume is that laid out in Steve Krug’s excellent “Don’t Make Me Think.” People browsing the web: (more…)

By observing patterns in visitor intent and demographics, conversion optimization and redesigns can be planned more intelligently. The patterns you identify can be used to create personas. Through my use of 4Q visitor surveys, I’ve learned the top reasons people visit SEO ROI Services and developed corresponding personas.

What’s a persona? (more…)