Comments on: Adviso, Dreamhost, 1 and 1 Internet, and Network Solutions : 4 Reputation Management Case Studies

By: stuart mckenzie

stuart mckenzie — Mon, 05 Sep 2011 18:18:19 +0000

1and1 really are corporate gangsters,and by the look of things the little man has no say in their money making cash cow world. I am from the UK my 11 year old son got hold of some card details and decided to have some fun with 1and1 ordering several hundred domains, 1and1 emptied my card then proceeded to give me 15k plus worth of credit no call to confirm who i was nothing.All these domains have been locked down since day one i am now being taken to court of their choice and no doubt in their favour bleak out look for me i have not cash to defend myself honestly folks watch yourself with these bastards.

By: SEO ROI » Does It Matter If You Use WWW For SEO? (SEO FAQ)

SEO ROI » Does It Matter If You Use WWW For SEO? (SEO FAQ) — Sun, 02 Aug 2009 19:57:35 +0000

[...] disclosure: It’s an affiliate link, but I’d endorse Dreamhost personally anyways, as I have in the past. Their tech support is super responsive and they have numerous tools to make things very easy, like [...]

By: Gabriel Goldenberg

Gabriel Goldenberg — Wed, 16 Jan 2008 17:33:21 +0000

Oliver, have a look at what 1and1 have done to domainers. I used to have a great opinion of them, but they’ve made every effort to rid me of that perception. I forgot to mention also in the article that their customer service rep was an unhelpful jerk who blamed me for not getting the cancellation right, as all instructions were in the email! Yeah, except for the little bit of extra info!

GoDaddy seems very hit or miss. Their support is fair, and present at least. They don’t try to minimize call center calls by hiding the number and throwing up 100 pages and barriers before showing it to you.

Thanks for the referral to Cari.Net, btw.

Mike, that’s exactly what the point of this article is. When you provide great customer support and quickly admit and correct your mistakes, you not only protect your brand and reputation, but get people like us evangelizing it for you!

By: Mike Piper

Mike Piper — Wed, 16 Jan 2008 16:51:30 +0000

The same thing happened to me with dreamhost yesterday. How’s this for interesting though: I already had enough trust built up in them that my mental response was, “Hmm..Must have been a mistake. I bet they’ll fix it pretty quickly.”

And I decided to wait a couple days before actually taking action in any way. And, a few hours later, there’s the correction email. Love ‘em.

By: Oliver Taco

Oliver Taco — Wed, 16 Jan 2008 11:42:22 +0000

Funnily enough, I have the same opinion of Network Solutions, but my experience with 1and1 has been stellar.

Probably because I only use it to host my son’s Boy Scout Troop website. I think their sweet spot is really very basic users creating brochure sites. My wife’s homeowners association site is at GoDaddy and they love it. Go figure.

I have personally had great luck with Cari.Net.

But I digress – great article, thanks!

-OT